REFUND POLICY

All requests for refund of parking fees will be considered on a case by case basis. Requests must be made within 7 days of occurrence. Requests made after 7 days will not be considered.

Parking Fee requests must be made in writing and contain the following information.

  1. The date of your visit.
  2. A copy of the parking receipt.
  3. The time of your stay.
  4. Why you’d like a refund.
By Mail:
Parking Manager
City of Dunedin
P.O. Box 1348
Dunedin, FL 34698
Drop-off:
Parking Manager
City of Dunedin
737 Louden Ave (2nd Floor)
Dunedin, FL 34698

 

Refunds requested by a customer for their hourly parking will be considered only if there is suspicion or proof of equipment malfunction or failure.

Where it is determined that a request for refund has been made as a result of an occurrence arising from customer user error, it will not be considered for the issuance of a refund.

In the case of overpayment of a parking violation fine and penalty, no refund shall be made if payment of any other delinquent citation is due and owing on any vehicle owned by the same registered owner of the vehicle, and if such citation is not under appeal. The city shall apply such credit balance to the oldest outstanding delinquent citation first.

The Parking Manager will investigate the each request using the parking management computer system as available. All refund decisions will be made at the sole discretion of the Parking Manager. The Parking Manager’s decision is final and may not be appealed.